Refund Policy
Sections
No Return Policy
Refund Eligibility
Non-Refundable Situations
Claim Requirements
Approval
Shipping Charges
No Return Policy
- Due to the nature of food products, all sales are final.
- We do not accept returns on opened or unopened products.
Refund Eligibility
Refunds or replacements will only be considered if:
- Incorrect product received
- Product damaged during transit
- Product received in tampered condition
- Expired product received
Non-Refundable Situations
- Change of mind
- Taste preference
- Incorrect order placed by customer
- Incorrect shipping address provided
- Delivery refusal
- Delayed delivery caused by courier
- Failure to read product description before purchase
- Minor packaging variations
Claim Requirements
- Report within 24 hours of delivery.
- Provide:
- Order number
- Clear product photographs
- Photos of shipping box
- Unboxing images (if requested)
Approval
- Every claim is reviewed individually.
- BalanceSweet reserves the sole right to approve or reject any refund or replacement request.
Shipping Charges
- Shipping charges are non-refundable.